FAQ

Frequently Asked Questions (FAQ)

 

1. Orders & Payments

Q: When will my order be processed and shipped?

A: Orders are typically processed within 1–2 business days and are usually shipped within 2 business days. Total delivery time for "Apedrip Presents" line will be around 2 weeks; "Apedrip Everydays" line for up to 4 weeks.


Q: What payment methods do you accept?

A: We accept Visa, MasterCard, Klarna, AfterPay, CashApp, and many other secure options.


Q: Can I modify or cancel my order?

A: All unworn, unused items are eligible for returns and refunds within the 14 days of delivery.

 

Q: I’m having trouble with payment. What should I do?

A: Double-check your payment information and try again. If the issue continues, please reach out to our support team.

 

 

2. Shipping & Tracking

Q: How long does shipping take?

A: Once shipped, orders typically arrive in 7–12 business days for "Presents" line, 2-3 weeks for "Everyday" line.


Q: How can I track my order?

A: You’ll receive an email with a tracking link as soon as your order ships.


Q: How much does shipping cost?

A: We offer free shipping in U.S. during events, $10 otherwise.


Q: Do you offer international shipping?

A: Not at this time. We are currently focused on expanding in the United States. Stay tuned tho, its coming.

 

 

3. Returns & Exchanges

Q: Can I return or exchange my order?

A: Of fucking course.

BUT, please tell us your "why" in detail. We appreciate and love your feedback.

Return, Exchange, Refund exceptions:

  • Worn
  • Beyond the 14 day period (after delivery)

 

Q: What’s the process for damaged or incorrect items?

A: Email us at apedrip@apedrip.store within 14 days of receiving your order. Include:

  • Your full name
  • Order number
  • Clear photos of the issue

We’ll arrange a full refund or replacement at no extra cost.

 

 

4. Product & Sizing

Q: How do I choose the right apedrip size?

A: Please refer to our size guides at the end of each product's photo carousel. If you’re between sizes, we recommend sizing up for a more comfortable fit.


Q: How should I wash my apedrip?

A: Turn garments inside out, wash in cold water, and tumble dry on low. Avoid ironing directly on prints.

 

 

5. General Inquiries

Q: Do you collaborate with influencers or other brands?

A: Absolutely! DM us on Instagram @apedrip_official or Email us at apedrip@apedrip.store to get started.


Q: What are your customer support hours?

  • DM : @apedrip_official (24/7 This is the best method to reach us)
  • Email: 24/7 (we’ll respond ASAP)
  • Live Chat: Monday – Friday, 10 AM – 7 PM (Tokyo Time)
        • Sunday – Thursday, 9 PM – 6 AM (New York Time)
        • Sunday – Thursday, 6 PM – 3 AM (Los Angeles Time)

 

 

Contact Us

📧 Email: apedrip@apedrip.store

DM : @apedrip_official

💬 Live Chat: Mon–Fri, 10 AM – 7 PM (Tokyo Time)


Last updated: Jan 16, 2025